Domande Frequenti (FAQ)

Orders

1. How can I place an order?

Simply browse our collection, select your preferred product, choose the size and quantity, then proceed to checkout. Once your payment is confirmed, you will receive an order confirmation by email.

2. Can I modify or cancel my order?

If your order has not yet entered processing, we may be able to modify or cancel it. Please contact our Customer Care team as soon as possible.

3. How will I know my order has been confirmed?

You will receive a confirmation email immediately after your order has been successfully placed.

4. Can I order more than one item?

Yes. You may purchase multiple products in a single order, subject to product availability.

Shipping

5. Which countries do you ship to?

We currently deliver to all European Union countries and the United Kingdom.

6. How long does delivery take?

Most orders arrive within 5–10 business days after dispatch.

7. Will I receive a tracking number?

Yes. Every order includes tracking information, which will be sent by email once your order has been shipped.

8. My tracking hasn't updated yet. Is this normal?

Yes. Tracking information may take up to 48 hours to become active after shipment.

9. What happens if my package is delayed?

Delivery times are estimates. Occasionally, delays may occur due to customs procedures, carrier operations, weather conditions, or other circumstances beyond our control.

10. What if my package is lost?

Please contact us if your order has not arrived within the expected delivery timeframe. We will investigate the shipment with the carrier and work to resolve the issue.

Returns & Refunds

11. What is your return policy?

You may request a return within 30 days of receiving your order, provided the item is unused and returned in its original condition.

12. How do I request a return?

Simply contact our Customer Care team with your order number and reason for the return. We will guide you through the process.

13. When will I receive my refund?

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, processing typically takes 5–10 business days.

14. Do you offer exchanges?

We do not currently offer direct exchanges. If you require a different size or style, please return the original item (if eligible) and place a new order.

Products

15. Are all your shoes made of genuine leather?

Our collections include products made from a variety of carefully selected materials, including genuine leather, suede, textile, vegan leather, and other premium materials. The materials used for each product are clearly described on its individual product page.

16. How do I choose the correct size?

Each product page includes a detailed size guide to help you select the most suitable fit.

17. Are your products comfortable for everyday wear?

Yes. We carefully select our collections with comfort, durability, and everyday wearability in mind.

18. How should I care for my shoes?

Please refer to our Product Care Guide for detailed recommendations on cleaning, storage, and maintenance.

19. Will leather change over time?

Yes. Genuine leather naturally develops character over time, including slight variations in texture, softness, and color. These changes are part of the material's unique qualities.

Payments

20. Which payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards, as well as other supported payment providers.

21. Is payment secure?

Yes. All payments are processed through trusted payment providers using secure encryption technologies.

Warranty

22. Do your products include a warranty?

Yes. We offer a 24-month limited warranty covering manufacturing defects under normal use.

23. What is not covered under the warranty?

Normal wear and tear, accidental damage, improper care, misuse, and cosmetic changes resulting from regular use are not covered.

Customer Support

24. How can I contact Customer Care?

You can contact us by email or phone.

Email

supporto@bottegaverati.com

Phone

+1 (727) 910-3946

25. How quickly will I receive a response?

We aim to reply to all enquiries within 1 business day.

General Information

26. Do your prices include taxes?

Where required by applicable law, prices displayed at checkout include applicable taxes. Additional import duties may apply for certain destinations, where indicated.

27. Can I use promotional codes?

Yes. Promotional codes can be entered during checkout, provided they are valid and comply with the applicable terms and conditions.

28. What happens if an item is out of stock?

If an item becomes unavailable after your order has been placed, we will contact you promptly to discuss the available options, including a refund where appropriate.

29. How can I stay informed about new collections and promotions?

You can subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and seasonal collections.

30. Why choose Bottega Verati?

At Bottega Verati, we are committed to offering carefully selected footwear that combines timeless style, everyday comfort, and reliable quality. Our goal is to provide an enjoyable shopping experience supported by secure payments, tracked delivery, responsive customer service, and transparent policies.

Still Need Help?

If you couldn't find the answer you were looking for, our Customer Care team will be happy to assist you.

Email

supporto@bottegaverati.com

Phone

+1 (727) 910-3946

Business Hours

Monday – Friday: 09:00 – 18:00 (CET/CEST)

Saturday: 10:00 – 15:00 (CET/CEST)

Sunday: Closed