Return & Refund Policy

Last updated: July 2026

At Bottega Verati, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our return and refund policy carefully before requesting a return.

Right to Return

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unworn and unused.
• Be in its original condition.
• Include all original packaging, accessories, and tags.
• Show no signs of use, damage, or alteration.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To begin a return, please contact our Customer Care team before sending your item back.

Please include:

• Your order number.
• Your full name.
• The reason for the return.
• Photos of the product if it is damaged, defective, or incorrect.

Email

supporto@bottegaverati.com

Phone

+1 (727) 910-3946

Once your request has been reviewed, you will receive detailed return instructions.

Please do not send items back without prior authorization.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of returning the product.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been issued.

Processing times may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different size, color, or style, please return the original item (if eligible) and place a new order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the product.
• Photos of the packaging.
• A brief description of the issue.

We will review your request and provide an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Products showing signs of wear or use.
• Items returned without original packaging.
• Gift cards.
• Personalized or custom-made products.
• Products intentionally damaged after delivery.

Where required by applicable consumer protection laws, these limitations will not affect your statutory rights.

Order Cancellation

Orders may be cancelled before they enter processing.

Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible.

If cancellation is no longer available, you may still request a return after receiving the order, subject to this policy.

Refused Deliveries

If an order is refused by the customer or returned due to an incorrect or incomplete delivery address, any return shipping costs, carrier fees, customs charges, or other expenses incurred may be deducted from the refund where permitted by applicable law.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Consumer Rights

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable consumer protection laws in the European Union or the United Kingdom.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Care team.

Email

supporto@bottegaverati.com

Phone

+1 (727) 910-3946

Bottega Verati

Operated by MTL Business LLC

7901 4th St N, Suite 300

St. Petersburg, Florida 33702

United States