Frequently Asked Questions (FAQ)

Orders

1. How do I place an order?

Browse our collection, select the desired product, choose your size and quantity, and proceed to checkout. Once payment is confirmed, you'll receive an order confirmation email.

2. Can I change or cancel my order?

If your order hasn't yet entered the processing stage, we may be able to change or cancel it. Please contact our Customer Service as soon as possible.

3. How do I know if my order has been confirmed?

You'll receive a confirmation email immediately after completing your order.

4. Can I purchase more than one item?

Yes. You can purchase multiple products in a single order, subject to item availability.

Shipping

5. Which countries do you ship to?

We ship to all European Union countries and the United Kingdom.

6. How long does delivery take?

Most orders are delivered within 5–10 business days of shipment.

7. Will I receive a tracking number?

Yes. All orders include a tracking code, which will be emailed to you as soon as the package is shipped.

8. My tracking hasn't updated yet. Is that normal?

Yes. Tracking information may take up to 48 hours to update after shipment.

9. What happens if delivery is delayed?

Delivery times are indicative. In some cases, delays may occur due to customs procedures, carrier operations, weather conditions, or other circumstances beyond our control.

10. What happens if my package gets lost?

If your order hasn't arrived within the estimated time, please contact us. We'll check the shipment with the carrier and do our best to resolve the issue.

Returns and Refunds

11. What is your return policy?

You can request a return within 30 days of your order's delivery, provided the product is unused and returned in its original condition.

12. How do I request a return?

Simply contact our Customer Service with your order number and the reason for the return. We'll guide you through the entire process.

13. When will I receive my refund?

Approved refunds are issued using the same payment method used for the purchase. Depending on your bank or payment provider, it may take 5–10 business days to appear.

14. Do you offer product exchanges?

We don't currently offer direct exchanges. If you'd like a different size or model, please return the product (if eligible for return) and place a new order.

Products

15. Is all your footwear made from genuine leather?

Our collections include products made from a range of carefully selected materials, including genuine leather, suede, fabric, vegan leather, and other high-quality materials. The materials used are always listed on the individual product page.

16. How do I choose the correct size?

Each product page includes a detailed size guide to help you find the best fit.

17. Is your footwear comfortable for everyday use?

Yes. We carefully select each model to offer comfort, durability, and practicality for daily use.

18. How should I take care of my footwear?

Please see our Product Care Guide for detailed information on cleaning, storage, and maintenance.

19. Does leather change over time?

Yes. Genuine leather naturally develops character over time and may show slight variations in texture, softness, and color. These characteristics are part of its natural quality.

Payments

20. What payment methods do you accept?

We accept several secure payment methods available at checkout, including major credit and debit cards and other supported payment providers.

21. Is payment secure?

Yes. All payments are processed through trusted providers that use advanced encryption technologies to ensure transaction security.

Warranty

22. Are your products covered by a warranty?

Yes. All eligible products are covered by a limited 24-month warranty against manufacturing defects under normal use.

23. What's not covered by the warranty?

The warranty doesn't cover normal wear and tear, accidental damage, improper use, improper maintenance, or aesthetic changes resulting from normal use of the product.

Customer Service

24. How can I contact Customer Service?

You can reach us by email or phone.

Email

supporto@bottegaverati.com

Phone

+1 (727) 910-3946

25. How long will it take to get a response?

We aim to respond to all inquiries within 1 business day.

General Information

26. Do prices include taxes?

Where required by applicable law, the prices shown at checkout include applicable taxes. For certain destinations, additional customs duties or taxes may apply, where indicated.

27. Can I use promo codes?

Yes. Promo codes can be entered at checkout, provided they're valid and meet the applicable terms and conditions.

28. What happens if a product is out of stock?

If an item becomes unavailable after your order is confirmed, we'll contact you promptly to offer possible solutions, including a refund if applicable.

29. What's the difference between the 30-day return and the 2-year warranty?

30-Day Return

If you change your mind or the product doesn't meet your expectations, you can request a return within 30 days of delivery, provided the conditions of our Return Policy are met.

2-Year Warranty

Our limited 24-month warranty covers only manufacturing defects found during normal use of the product. It doesn't cover normal wear and tear, accidental damage, or improper use.

30. Why choose Bottega Verati?

At Bottega Verati, we carefully select footwear that combines timeless elegance, everyday comfort, and reliable quality. Our goal is to offer a safe and enjoyable shopping experience, backed by secure payments, tracked shipping, dedicated customer service, and transparent policies.

Still Need Help?

If you haven't found the answer you were looking for, our Customer Service will be happy to assist you.

Email

supporto@bottegaverati.com

Phone

+1 (727) 910-3946

Customer Service Hours

Monday – Friday: 09:00 AM – 06:00 PM (CET/CEST)

Saturday: 10:00 AM – 03:00 PM (CET/CEST)

Sunday: Closed