Shipping Policy
Last updated: July 2026
Thank you for choosing Bottega Verati.
We are committed to delivering your order safely, efficiently, and with the greatest possible transparency. Please read the information below about our shipping methods carefully.
Always Free Shipping
We don't charge any shipping fees: shipping is always free, on every order, with no minimum purchase required.
This applies to all the countries we serve, listed below, with no exceptions or conditions based on order value.
Countries We Serve
We currently ship to 32 countries, broken down as follows:
European Union (24 Countries)
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary.
United Kingdom
United Kingdom.
Nordic Countries (non-EU)
Norway, Iceland.
Other European Countries
Switzerland, Liechtenstein, Serbia, Albania, Bosnia and Herzegovina.
If your country isn't available at checkout, please contact our Customer Service.
Order Processing
All orders are processed and fulfilled within 1–2 business days after payment confirmation.
Orders are processed Monday through Saturday, excluding Sundays and public holidays.
During periods of high demand, processing times may be slightly delayed. If this happens, we'll let you know promptly.
Delivery Times
Once processed, the average delivery time is 6–14 business days, regardless of which of our served countries is the destination.
The times shown are purely indicative and may vary due to customs checks, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order is shipped, you'll receive a confirmation email with the tracking number.
Tracking information may take up to 48 hours to update after shipment.
Carriers
We work with carefully selected logistics partners to ensure reliable and secure deliveries across all the countries we serve.
The carrier used may vary depending on the shipping destination.
Customs, VAT, and Import Costs
Orders destined for European Union countries are generally shipped without additional customs costs for the customer.
For shipments to the United Kingdom and Switzerland, as these are customs territories separate from the European Union, customs duties, local VAT, or other import taxes may apply, depending on the order value and the regulations in force in the destination country.
Any customs duties, taxes, or other costs required by local authorities will be the customer's responsibility, unless otherwise stated at checkout.
We recommend checking with your country's customs authorities to find out about any additional costs that may apply before placing your order.
Shipping Address
The customer is responsible for providing a correct and complete shipping address.
If an incorrect address is provided and the order hasn't yet been shipped, please contact us immediately.
Once the order has been shipped, it may no longer be possible to change the delivery address.
Any additional costs resulting from incorrect or incomplete addresses may be the customer's responsibility.
Lost or Delayed Shipments
If your order hasn't arrived within the estimated delivery time, please contact our Customer Service.
We'll work directly with the carrier to check the status of the shipment and provide you with updates as quickly as possible.
Damaged Packages
If the package arrives visibly damaged, we recommend that you:
- Photograph the package before opening it.
- Photograph any damaged products.
- Contact our Customer Service within 48 hours of delivery, whenever possible.
This allows us to resolve the situation as quickly as possible. This deadline does not limit your legal warranty or other rights under applicable law.
Multiple Shipments
If your order includes multiple items, they may be shipped separately to speed up delivery.
Where applicable, you'll receive a tracking number for each shipment.
Delivery Attempts
If delivery cannot be completed due to the recipient's absence or an incorrect address, the carrier may make another attempt or leave the package at a local pickup point.
If the package is returned to the sender because it wasn't collected or due to an incorrect address, additional shipping costs may apply before it's shipped again.
Order Changes or Cancellation
If you'd like to change or cancel an order, please contact us as soon as possible.
Once the order has entered the processing stage or has been shipped, it may no longer be possible to make changes or proceed with the cancellation.
Contact Us
For any questions about shipping or delivery, our Customer Service will be happy to help.
Phone
Customer Service Hours
Monday – Saturday
09:00 – 18:00 (CET/CEST)
Sunday
Closed
Bottega Verati
Operated by MTL Business LLC
7901 4th St N, Suite 300
St. Petersburg, Florida 33702
United States