Refund policy

Return and Refund Policy

Last updated: July 2026

At Bottega Verati, our customers' satisfaction is our priority.

If for any reason you're not completely satisfied with your purchase, we're here to help.

Please read this Return and Refund Policy carefully before requesting a return.

Right of Return

You can request a free return within 30 calendar days of the delivery date of your order.

This Return Policy is separate from our 24-month Limited Warranty, which covers manufacturing defects only.

To be eligible for a return, the product must:

Be unworn and unused.
Be returned in its original condition.
Include the original packaging, any accessories, and tags.
Show no signs of wear, damage, or alteration.

Products that don't meet these conditions may not be eligible for a refund.

How to Request a Return

To start a return request, contact our Customer Service before shipping the product.

Please provide:

Order number.
Full name.
Reason for the return.
Photos of the product, if it's damaged, defective, or different from what was ordered.

Email

supporto@bottegaverati.com

Phone

+1 (727) 910-3946

Once your request is approved, you'll receive all the instructions needed to complete the return.

Please do not send any product back without first receiving our authorization.

Free Return

We offer a free return within 30 days for all eligible items, in accordance with this Return Policy.

Once your request is approved, we'll provide all the instructions needed to ship your return at no additional cost.

For added security, we recommend using a trackable shipping method. While we'll do everything we can to help, we cannot be held responsible for packages lost in transit.

Refunds

After receiving and inspecting the returned product, we'll let you know the outcome of your request.

If the return is approved, the refund will be issued using the same payment method used for the purchase.

Crediting generally takes 5–10 business days, depending on your bank or payment provider.

Exchanges

We offer a free exchange of size, color, or model within 30 days of delivery, subject to availability of the requested product.

To request an exchange, simply contact our Customer Service with:

Order number.
Product to be replaced.
Desired new size, color, or model.

If the requested product isn't available, we may offer you a refund or an alternative solution.

Damaged, Defective, or Incorrect Products

If you receive a product that's damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please send us:

Order number.
Photos of the product.
Photos of the packaging.
A brief description of the issue.

After reviewing your request, we'll offer a replacement, repair, or refund, depending on the case.

Products Excluded from Return

For hygiene and safety reasons, we cannot accept returns of the following items:

Used products or those showing clear signs of wear.
Products returned without their original packaging.
Gift cards.
Personalized or custom-made products.
Products intentionally damaged after delivery.

Where required by applicable law, these limitations do not affect the rights granted to consumers.

Order Cancellation

Orders can be modified or cancelled before they enter the preparation stage.

Once an order has been prepared for shipping or handed over to the courier, cancellation may no longer be possible.

In that case, you can still request a return after delivery, in accordance with this Policy.

Refused Deliveries

If an order is refused or returned due to an incorrect or incomplete address, any costs incurred for returning the package may be deducted from the refund, to the extent permitted by applicable law.